What to expect at your first appointment.
Welcome. We are glad you are considering us. The notes below cover the small but mostly-uninteresting logistics of becoming a new client. The bigger questions — does this clinic suit your pet, is the doctor a fit, what does the visit really cost — are best answered by calling us at (804) 594-3545 or scheduling a first appointment.
What to bring.
- Previous vet records
- We will request these from your prior practice if you give us their name and city — we have a release form ready at the front desk. If you have your own paper or PDF copy, even better.
- Vaccine history
- If your pet has been vaccinated at a corporate-chain, big-box, or low-cost clinic where records sometimes don't transfer, bring whatever paperwork you have.
- Current medications
- Name, dose, and how often. A photo of the bottle label is fine. Include flea/tick and heartworm prevention.
- Diet details
- Food brand and variety, daily portion, treats, table scraps (be honest — we are unjudgmental).
- Questions written down
- Most clients arrive with three questions and remember two of them. Write them down. We will answer them.
Policies & What to Expect
APPOINTMENT POLICIES
Lucks Lane Veterinary Clinic serves on an appointment-only basis. If you are experiencing an emergency, please contact your local emergency veterinary clinic. To schedule an appointment, please call 804-594-3545 and we will gladly assist you.
CANCELLATION POLICY
We have a $40 late cancellation/no show fee. If you need to cancel or reschedule your appointment, please let us know as soon as you can so we can help other pets stay healthy. Call us at 804-594-3545 and we will gladly assist you.
CHECK-IN
Please arrive 10-15 minutes prior to your appointment. For new patients, you may need to fill out a few forms, so plan on arriving 15-20 minutes early so that we can get you setup and seeing our veterinarians as quickly as possible.
OVERNIGHT
Lucks Lane Veterinary Clinic is not a boarding facility. Please be advised that we do not board your pets overnight, so be prepared to pickup your pet before the close of business.
Payment & insurance.
What we accept
Cash, check, all major credit cards, CareCredit, and Scratchpay. Payment due at time of service.
Pet insurance
We work with all major carriers — Trupanion, Healthy Paws, Embrace, ASPCA, Lemonade, Pets Best, MetLife. We collect at time of service; you submit the itemized invoice for reimbursement.
Wellness plans
Three monthly memberships covering preventive care: Puppy & Kitten ($59), Adult ($45), Senior ($65). See for the full comparison.
New-client form.
Please fill out the form below and our front desk team will reach out to you to schedule your appointment.